FAQ

Frequently Asked Questions

Vehicles Reservations Service

What equipment is available?

Air purifiers, air conditioners, lighting, cloakroom (hangers), tables, USB ports, and power outlets (max. power consumption 1,500 W or less) are available.
What passenger amenities are available?

Blankets, cushions, slippers, and wet towels are available.
Is smoking permitted?

Unfortunately, smoking is not permitted in vehicles.
Are pets permitted?

Unfortunately, pets are not permitted.
Do buses have a restroom?

Unfortunately, there are no toilets onboard.
Your driver will be happy to accommodate you and your passengers’ needs by taking breaks at parking areas and service areas as necessary.
Are there any restrictions on what can be brought onto buses?

There are no restrictions on bringing your own food or drinks, but please refrain from bringing items that may disturb other customers, such as items with strong odors.
Large luggage such as trunks can be stowed in the under-floor baggage area. A refrigerator is built into the rear of the bus to keep beverages and other items cool.

What is the minimum party size for chartering a bus?

Since this is a charter bus, reservations can be made for parties ranging in size from one passenger up to 12.
Is there a cancellation fee?

You will be charged 20% if you cancel from 8 to 14 days in advance, 30% if you cancel from 7 days to 24 hours in advance, or 50% if you cancel within 24 hours of scheduled service.
How much will it cost me to charter a vehicle? (Do you offer free quotes?)

Charter fees vary depending on the distance traveled and the duration of service. We can provide a rough estimate, so please feel free to contact us once you’ve decided on an itinerary.
How long in advance can I make a reservation?

We begin accepting reservations for the second half of the following year (September to March) in March of each year, and for the first half of the following year (April to October) in September.
Reservations tend to fill up quickly, especially as the peak season approaches (March to May, September to December). If you have a specific date in mind, we strongly recommend that you get in touch as soon as possible.

Is the bus able to pick up and drop off at any location?

We ask that you specify places that can be accessed by a large bus to pick up and drop off passengers.
Multiple locations can be designated for pick-up and drop-off.
Do you offer service early in the morning or late at night?

Yes. However, please note that an extra fee may be charged for late-night/early-morning service between 10:00 pm and 5:00 am.
Within what geographical area does the bus operate?

Since this is a charter bus, we can travel all over Japan if so requested. However, charter service must either start or end within the six prefectures of Kyushu and Yamaguchi Prefecture.
If you are considering a trip that involves extended service outside of Kyushu (8 days/7 nights or more), please contact as far in advance of your trip as possible.

If you have any questions or inquiries about GRANDAYS, please contact us at the phone number below.

Sales Department, Nishitetsu Kanko Bus Co., Ltd.: +81-92-734-1123; Business hours: 9:00 am to 5:50 pm
(Monday through Friday)

If you have any questions or inquiries about GRANDAYS, please contact us as below.